News : Sioux Falls, County Eyeing Replacement of 911 Dispatch Center
Sioux Falls, SD, USA, Dec, 2019 -- Metro Communications, the 911 dispatch center for the city of Sioux Falls and Minnehaha County, is hoping to convince elected leaders to construct a new operating facility.
Scott McMahon, director of Metro Communications, unveiled a proposal to the Metro Management Council to find as much as $11 million between the city and the county to fund the construction of a new call center. The new facility would be located on the same site as the new public safety training center site at 60th Street North and Sycamore Avenue, selected earlier this year by City Hall.
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High employee turnover at Metro Communications has been much discussed of late, with the agency having to fill vacated positions 18 times over the last two years. While the high-stress nature of the job is a factor, McMahon said working conditions at the existing facility, housed in the same facility as the Minnehaha County jail, also gets some of the blame.
The new facility being proposed would have more employee accommodations than what's currently offered to Metro Communications employees.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, December 10, 2019