News : Sitel Adding 400 Jobs at Albuquerque Call Center
Albuquerque, NM, USA, Aug 16, 2018 -- Sitel is planning to add 400 jobs to its Albuquerque call center as it gains two new clients to its portfolio, the company announced.
Sitel says it will hire for a range of postions, from customer service agents to leadership jobs that include coaches, operations managers and trainers, the company said in a news release.
The pay will range from about $9.50 an hour to $12 an hour, with opportunities for increases, said Matt Doyle, Sitel’s director of talent acquisition for North America.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
The positions are meant to be permanent, full-time jobs, although Sitel is willing to be flexible about fewer hours as long as a candidate has completed full-time training, he said.
With the nation’s extremely tight labor market, Sitel is "just having to be more creative" when it comes to finding enough workers to fill its openings, Doyle said.
Most of the new employees will deal with inbound phone calls, although the company is also looking for some people who can handle chat and email correspondence, Doyle said.
Sitel will hold job fairs to fill the positions at its Albuquerque center at 4420 The 25 Way. They will be filled over the next 120 days.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
More Editorial From Sitel
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Friday, August 17, 2018
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...