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News : Sitel Appoints Bert Quintana Chairman of the Board
Nashville, Tenn., Feb 24, 2014 -- Sitel, a global customer care provider, announces that Bert Quintana has been appointed to its Board of Directors and named Chairman of the Board. Mr. Quintana will also continue in his current capacity as President and Chief Executive Officer. Mr. Quintana succeeds Seth Mersky who will continue to serve on Sitel’s Board of Directors.
Mr. Quintana, 53, has more than 30 years of experience in senior business management and with some of the world’s leading companies. He has held various roles at Sitel since joining in 2009, having served most recently as President and CEO from 2012 to current.
"The appointment of Bert to Chairman recognizes the significant progress of Sitel under his leadership. We now have a very solid base from which to build and look forward to our next phase of growth and development," said Seth Mersky. "Bert’s appointment to the board as Chairman underscores the commitment the Board of Directors has to Sitel’s strategy, his leadership, and his team."
"I am honored that the Board has asked me to add this responsibility as we lead Sitel through its next chapter of growth," said Mr. Quintana. "Sitel has long been recognized for its commitment to service excellence and I look forward to working closely with the Board as we continue to develop the critical strategies that support our brand promise of, "Experience shared." Sitel has an incredible opportunity to continue to transform the Business Process Outsourcing industry. Our customer relationships are strong, and working with the company’s exceptional management team, I am excited to lead Sitel into the future."
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Thursday, February 27, 2014