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News : Sitel Australia Contact Centre in Devonport Will Close
May 27, 2014 -- The Sitel Australia contact centre in Devonport will close this year, ending employment for more than 100 Tasmanians.
The company expected 100 positions would be made redundant by December, although there are 120 full-time equivalent staff at the centre.
Sitel Australia would not say how many staff in total - full-time or otherwise - would lose their jobs between now and December.
The company said some people would leave before December.
Employees were informed that all of the Devonport centre's business would move to New Zealand.
The company expected the move to New Zealand would be finished by mid-December, Sitel general manager for Australia and New Zealand, Brendan Mengel, said.
``We have decided to announce this decision as early as practically possible to allow our employees a long notice period of our intentions,'' Mr Mengel said.
``By the time of site closure in mid-December, we envisage that around 100 jobs will be made redundant.''
The Australian Services Union Tasmania Branch said it had not been informed when The Advocate called them yesterday afternoon, union organiser Brendon Honnor said.
``It's a slap in the face for Tasmanian workers,'' Mr Honnor said. ``They haven't involved us.''
Deputy Premier Jeremy Rockliff said the government's thoughts were with the workers and families affected.
``This decision is deeply disappointing, particularly given this company received substantial public assistance under the previous state government to expand in Devonport,'' Mr Rockliff said.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
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Published: Friday, May 30, 2014