October 26th, 2016 -- Sitel, global providers in outsourced customer experience, has this year opened 2 new sites in Coventry and Plymouth and increased capacity following a transfer to a new site in Newcastle-upon-Tyne. The expansion will create more than 1100 jobs by February 2017 and shows its commitment to the UK, post Brexit, creating many new opportunities for careers within the contact centre industry in areas including operations, learning and development and many other support roles.
The investment means Sitel now has a nationwide network of 8 sites operating 24/7 and supporting 19 languages.
Karl Brough, General Manager for Sitel UK & Ireland, commented: "In the last 12 months we have seen phenomenal growth as today’s brands increasingly outsource their customer service in order to meet continued pressure on cost, customer expectations for higher quality and rising levels of complexity. There is huge demand for multi-channel, mobile and digital solutions as customers demand more ways to engage, particularly in the retail and financial services sectors."
Karl continues; "We are delighted to be able to create so many more jobs and are committed to investing in the UK as consumer demand grows."
We are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
Published: Wednesday, October 26, 2016
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