News : Sitel Executive Receives U.S. Industry Champion Award
NASHVILLE, Tenn., Nov. 26, 2013 -- Sitel, a global customer care provider, announces that Senior Vice President, Operations Planning & Solutions, Larry Hefling has been awarded the U.S. Industry Champion Award by Contact Center World. The Industry Champion Award highlights those who have contributed to the growth and/or image of the contact center industry.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
Hefling was recognized for his work in bringing Total Cost of Ownership (TCO) into the buying process - helping buyers and sellers truly understand the overall value of Sitel's services and how they can optimize value at the enterprise level. Through this approach to TCO pioneered by Hefling, Sitel has directly helped clients save millions of dollars each year while leading the customer care industry to better understand client and customer needs.
"It's an honor to be recognized by my industry peers. Working from a TCO approach enables Sitel to think beyond the supplier, vendor and partner, focusing our energy on the customer and, in the end, finding value for all," said Hefling. "It's all about challenging traditional approaches and getting people thinking not what if or why, but how and when."
"Larry's approach has consistently helped elevate customer care strategies and actions for some of the greatest brands and most influential companies in the world," said Sitel's Executive Vice President and Chief Commercial Officer, Don Berryman. "In his 25-plus year career, he has contributed significantly to advancing the value of the contact center industry and substantially increased the value Sitel provides to our client's shareholders."
You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, November 28, 2013