News : Sitel Executives Take Top Honors at ContactCenterWorld.com Awards
Nashville, Tenn. July 8, 2014 -- Sitel, a global customer care provider, announces that the ContactCenterWorld Awards recognized two site directors with top honors in the Americas Region. ContactCenterWorld is a leading global association for contact center and customer engagement best practices.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
Las Vegas Site Director Linda Chambliss received the Gold Medal (First Place) in the Best Contact Center Executive / Director category, and Moncton Site Director Laurie Nouasri was awarded the Silver Medal (Second Place). Chambliss will go on to compete at the World Awards against top executives from EMEA and APAC in November at the 9th annual Global Best Practice Conference, taking place November 10-14 at Vdara and hosted by ContactCenterWorld.com.
"Linda and Laurie have played an important role in Sitel’s success and growth story. Their awards are greatly deserved," said Sitel’s Chief Human Resources Officer Elsa Zambrano. "Sitel’s outstanding management team, such as Linda and Laurie, foster a people-first culture that breeds exceptional team members to deliver world-class customer experiences every day. It’s through these honored professionals that Sitel delivers on our ‘Experienced Shared’ promise."
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Wednesday, July 9, 2014
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