Miami, FL, USA, Oct, 2020 -- Sitel Group(R), a global provider in end-to-end customer experience (CX) products and solutions, announced it was recognized as a leader in both the Information Services Group (ISG) Provider Lens™ Contact Center - Customer Experience Services Archetype Report and global report. The Archetype Report measured the capabilities of 21 contact center service providers and their abilities to address the requirements of three typical, frequently encountered archetypes of enterprise buyers (i.e., Automation Embracers, Digital Connoisseurs and CX Evangelists.). The global report serves as the basis for important decision-making pertaining to positioning, key relationships and go-to-market considerations. For this reason, the report is comprised of two quadrants: Digital Operations and AI & Analytics.
"We are honored to be recognized by ISG as the leading provider for automation, digital and CX services," said Laurent Uberti, President, CEO and founding partner at Sitel Group. "One of our top priorities at Sitel Group is to improve customer experience through innovation, which is why we recently launched EXP+™, our Enterprise Experience Platform, to offer integrated and vertical-specific solutions tailored to clients' specific needs, including automation, data-driven insights and CX consulting. To not only be recognized, but to be the only service provider to be named a leader in all three archetypes, with a perfect score in each, is especially rewarding."
Sitel Group is the only service provider to be named a leader in all three archetypes with four out of four scores in each category.
AI & Analytics
Posted by Veronica Silva Cusi, news correspondent
We are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
About ISG Plc:
ISG Plc is an international construction services company delivering fit out, construction and a range of specialist services, with 31 offices worldwide. The company works with owners, developers and occupiers in the public and private sector for an extensive range of industries. ISG Plc was established in 1989 and has been quoted on AIM since 1998. Today the company has a turnover of around £1.3 billion.
Published: Monday, October 26, 2020
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