Miami, FL, USA, July 21, 2020 -- Sitel Group, a customer experience management provider that delivers customer experiences every day, announced it has partnered with Krisp Technologies, Inc. to deploy Krisp, an AI-based noise suppression tool that mutes background noise for agents and customers during calls. The technology is being deployed both for Sitel Group’s contact centers and for Sitel at Home agents, working remotely.
Sitel’s customer experience expertise, coupled with Krisp’s technology showcases the companies’ commitment to improving both employee and customer experiences.
"At Sitel Group, we are committed to investing in artificial intelligence as part of our strategy to improve the employee experience and the customer experience for our clients’ customers," said Ryan Maund, Chief Product and Innovation Officer at Sitel Group. "Our strategic partnership with Krisp and our deployment of Krisp is the perfect example of a product that supports digital deflection of customer interactions and provides superior customer experiences for our clients and their customers through live voice interactions."
By implementing Krisp, Sitel agents can mute outbound background noise from other contact center agents, such as agent chatter and inbound background noise from the customer, such as cars passing by, a barking dog or a noisy home, creating a more seamless experience for the agent and the customer.
"We are thrilled to work with Sitel and deploy Krisp for thousands of agents around the world," said Robert Schoenfield, COO at Krisp. "By eliminating background noise from customer calls, Sitel will be able to set a higher standard in customer experience, thus creating less attrition and more sales for its clients."
Posted by Veronica Silva Cusi, news correspondent
We are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
Published: Thursday, July 23, 2020
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