Miami, FL, USA, Oct, 2019 -- Sitel Group, a global customer experience (CX) management provider that delivers customer experiences daily, announced plans to open its first CX operations and contact center in Athens, Greece in 2020.
"We are excited to enter Greece and expand our group's European footprint," said Laurent Uberti, President, CEO and founding partner, Sitel Group. "This is a strategic market that enables us to further support our clients and their customers in delivering exceptional experiences across every stage of the customer journey."
Sitel Group's contact center will open in Athens in early 2020 and serve as one of the group's European multilingual hubs supporting clients' customers in English, French, German, Greek, Italian, Portuguese, Spanish and more. With this market entrance, Greece becomes the 28th country in which Sitel Group operates.
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"Sitel Group has made the decision to expand its global footprint by investing in Greece," said Pedro Lozano, CEO - EMEA, Sitel Group. "Our group's contact center in Athens is expected to create 1,000 new jobs to support our global portfolio of clients."
Sitel Group's expansion into the Greek market for business process outsourcing (BPO) services represents a strategic approach supporting the growth of existing client programs and the potential for new partnerships with key global players seeking to operate and expand in Europe.
Posted by Veronica Silva Cusi, news correspondent
We are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
Published: Monday, October 21, 2019
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