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News : Sitel Group® to Open Multilingual Services Hub in Athens Greece with In-Person and At-Home Operations

#contactcenterworld, @sitel_worldwide

Miami, FL, USA, March 31, 2021 -- Sitel Group(R), a global provider in end-to-end customer experience (CX) products and solutions, announced it will open its first Greek contact center in Athens and will hire 1,000 positions to meet the needs of rapid client growth across the world.

This MAXhub in Athens is a hybrid coworking center, dedicated to in-person collaboration, training and development and employee engagement where associates will work both from home and in-center.

In an effort to reverse local unemployment in Athens, Sitel Group plans to designate a majority of the 1,000 openings for local, native-speaking candidates, while still offering positions to incomer applicants as well.

"We are so glad to open our first-ever contact center in Greece and are excited that it is a MAXhub, offering our associates more flexibility and a better associate experience through a hybrid working model," said Olivier Camino, Global COO & Co-Founder, Sitel Group. "The Greek market is a strategic decision to serve as a multilingual hub for our clients, especially for the German and Nordic markets. This MAXhub represents our ongoing commitment to the employee experience by creating a place for our people, their families and the community to access the tools and resources needed to stay connected while meeting business growth objectives."

"Entering Greece is a pivotal move for us and improves our current language hub footprint and scalability by 50%," said Benedita Miranda, GM Portugal & Greece, Sitel Group. "We will support 24 languages from this site including English, Greek, German, Danish, Norwegian and more."

The Athens MAXhub will open in April 2021. The 550-seat, 6,000-square-foot site offers an innovative space where associates can work, learn, grow and connect. The center will feature coworking spaces, a gym, a children’s playroom, a cafeteria, a library and training rooms adhering to COVID-19 protocols and precautions. Associates and their families will have access to socializing areas, computers and wellness spaces enabling Sitel Group to be part of the local community.

As a physical extension of Sitel(R) MAX (My Associate Experience), the MAXhub is designed to deliver a consistent and connected employee experience for all employees, whether they’re on-site or working from home.

Interested candidates should apply online.

#contactcenterworld, @sitel_worldwide

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sitel.com


About Sitel:
Company LogoWe are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
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Today's Tip of the Day - Ignore The Issues At Your Peril

Read today's tip or listen to it on podcast.

Published: Thursday, April 1, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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