Miami, FL, USA, Oct. 29, 2019 -- Sitel Group, a customer experience (CX) management company, announced it has been named the winner of the "Work Hard, Play Hard" CC Award for the second year in a row at the 15th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange.
Brands and Business Process Outsourcers (BPOs) from around the world competed in the "Work Hard, Play Hard" category by submitting a 90-second video highlighting what makes their contact center culture special. A panel of judges comprised of experts from the contact center industry, Frost & Sullivan research analysts and event participants voted Sitel Group as the winner of this award.
"In an industry where emotional, human connections are the differentiator for brands, we are honored to be recognized once again for our people-centric and enthusiastic culture with this Frost & Sullivan Customer Contact West CC Award," said Martin Wilkinson-Brown, Chief Marketing Officer at Sitel Group. "We are so proud of this achievement that showcases this year's exciting journey along with the hard work of our people - the heart and soul of our organization."
Posted by Veronica Silva Cusi, news correspondent
We are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, October 31, 2019
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CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
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