News : Sitel Looks to Hire 250 in St. Catharines
St. Catharine’s, Ontario, Canada, March 3, 2016 -- Sitel is hiring 250 full-time workers at its St. Catharines call centre.
"This is actually the result of great performance for existing clients we have," said Glenn McCormack, director at the Ontario Street site that currently employs 850 people.
"The clients we’re doing business with … are very pleased with the work being performed out of the site, and they’re offering additional work," McCormack said. "And so that requires additional employees."
The jobs are all in-bound, customer care work for clients in the telecommunications industry.
McCormack said the hiring spurt started about three weeks ago and ends at the end of April.
McCormack said the basic starting rate is $11.75 an hour, plus bonuses and shift premiums. The average employee at the site is making $13.50 to $14 an hour. Sitel also offers a full benefits package.
"Many of the Sitel management and the support staff are promoted from within. Very rarely do we go outside for any of these positions," he said.
"As we grow, these opportunities become more abundant."
City of St. Catharines economic development manager Brian York said the hiring is great, fantastic news."
"We continue to see growth from Sitel, year after year," York said.
"And there’s a strong commitment from that company to hire and train their workers (and promote) them into management. That’s very rewarding for both the employees and the community."
York said the city has a longstanding relationship with company management "and we hear them validate the story of ‘I started at the floor, now I’m in a management role and this is a great company to work for."
Sitel said people who are interested in available positions may apply online.
Previous customer service experience and strong computer knowledge are preferred.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Monday, March 7, 2016