News : Sitel Opens New Site and Expands Another
Knoxville, TN., Dec 5, 2014 -- Sitel, a global customer care provider, announces the immediate addition of 200 new career opportunities. The customer care positions will support a financial services client and a global telecommunications provider at Sitel's new facility in Knoxville and its existing site in Oak Ridge.
"Sitel has seen continued growth thanks to our hard working team providing outstanding customer experiences. We look forward to adding more quality-focused professionals with a desire to explore long-term careers with Sitel," said Faye Washington, Site Director of the new Knoxville site.
The opening of its new Knoxville site has already begun and will eventually hold 400 call center positions. Several lines of business will be moving to the new site which will allow for the expansion of the Oak Ridge facility, located 25 minutes from the new Knoxville location. The 200 regular full-time positions will include management opportunities as well. The new associates will provide inbound customer care and technical support.
Sitel offers exceptional training and ongoing professional development combined with meaningful career paths that give people real opportunities for growth. Additionally, Sitel has had a longstanding commitment to hiring men and women that have served in the armed forces. "Sitel has been a home for our talented U.S. military veterans and we are looking to expand those recruiting efforts," said Kelin Mock, Oak Ridge Site Director.
Sitel is hosting on-site job fairs for these positions at its Oak Ridge site. Candidates should come prepared with a copy of their resume. Interested candidates can also apply online as well.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Monday, December 8, 2014