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News : Sitel Signs Pompano Beach Lease for Call Center
Pompano Beach, FL, USA, Aug 17, 2015 -- Sitel, a global customer support company, has signed an office lease for 114,000 square feet in Pompano Beach as part of an expansion that will create 350 immediate jobs and 1,000 over the next year.
The firm will open a call center at the Pompano Business Center, 2500 NW 19th St., according to Cushman & Wakefield, which represented the building's owner, JP Morgan.
Sitel is working quickly and hopes to open the call center next month, said John K. Criddle, a broker for Cushman.
"They were hiring people as we were finishing up negotiating the deal," he said.
The facility previously was used as a call center for Aetna Health Insurance. Sitel originally planned to take 86,000 square feet but ultimately decided it needed more space, Criddle said.
Nashville, Tenn.-based Sitel is expanding across Florida. It hired 700 employees in Lake City and plans to add 300 people in Ocala. Company officials did not return phone calls Monday.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Tuesday, August 18, 2015