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News : Sitel to Add 500 New Jobs in St. Catharines
St Catherines, Ontario, March 6, 2014 -- Sitel, a global customer care provider, announces that it will add 500 new positions to its inbound customer care contact centre in St. Catharines, Ontario in the coming months. The company launched their initial round of hiring, looking to fill 80 customer service positions as a result of continuous business growth.
The new associates will join the current team of 800 employees where they will serve as the customer care voice of cable television, telecommunications and wireless services companies. The business expansion is a direct result of the St. Catharines team's expertise in services such as billing, account records management, technical support, collections and customer service.
In addition, the St. Catharines site is looking to expand its current management team to accommodate this significant growth in customer service agents. Sitel provides many career development opportunities, such as high-quality management training programs for employees who show dedication and interest in learning a new role. Current associates at the St. Catharines site have moved on to roles such as Site Director, Project Manager, Account Director, Human Resources Manager and IT professional within the company. Sitel hires almost exclusively from within when new management roles are needed. In 2013, more than 70 employees were promoted to entry and senior management positions with 100 percent of those promoted having started their careers as customer service representatives.
In addition to management training, Sitel also provides benefits to their employees starting 90 days after hire, with additional vision and dental coverage starting at six months of employment. The current hiring positions are all full time with schedules provided weeks in advance along with paid breaks and consistent start and end times. The company also offers paid vacation time, which starts accruing immediately upon hire, offers shift premiums for working nights and weekends and provides lucrative sales incentives. The St. Catharines team has also sent associates and management to Australia, New Zealand, Philippines, Panama, Nicaragua, Atlanta, Oklahoma City, Las Vegas and Saint John in the past two years to lend their skills to other new or expanding sites.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Monday, March 10, 2014