News : Sitel to Cut 278 Jobs in Painted Post
Painted Post, NY, USA, Feb 5, 2015 -- Sitel, a call center in Painted Post, has filed a notice with the New York State Labor Department that it will cut 278 jobs.
The jobs will be cut by April 30, according to the WARN notice filed with the Labor Department.
The reason given for the cuts is "departure of a client campaign."
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Sitel says it currently has 500 employees at its Canada Road office in Painted Post.
It has experienced large fluctuations in workforce there in the past, laying off 300 workers due to loss of a customer in late 2010 and hiring 300 workers in fall 2012 for customer service by telephone and live Internet chats to help customers make purchases off websites of Sitel clients.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Monday, February 9, 2015
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