News : Sitel to Hire Positions to Expand Inbound Call Center in Milford
May 21, 2014 -- Call center vendor Sitel said it would hire 100 positions to expand its inbound call center in Milford, Del.
The company is enhancing the employee base to offer inbound call center support for a global retailer and specialty coffee and tea roaster via inbound calls and email.
Sitel is looking at resources with previous customer service experience and computer knowledge, said Sitel.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Tuesday, May 27, 2014
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