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News : Sitel to Hire 110 Seasonal Agents at Asheville Contact Center
Asheville, N.C., April 11, 2014 -- Sitel, a global customer care provider, announces that it is hiring 110 customer service agents to support a Mother's Day campaign and growth needs at its Asheville, N.C. contact center. The newly hired associates will provide inbound customer service support for an exciting seasonal campaign that will run through May, 11th, 2014.
Buyers want fast, personalized service to help choose the perfect gift for their loved ones. Retailers often get overwhelmed with order volumes, creating logistical challenges that result in poor customer experiences. Sitel is expanding its Asheville team to provide outstanding customer experiences and put the human touch back into the Mother's Day shopping process.
"As we strive to bring value to our clients, the new business opportunities within the Asheville call center are a direct result of our commitment to meet client objectives in terms of providing outstanding customer service. These positions will begin training as soon as April 28," said Mark Allen, operations manager in Sitel's Asheville facility. "We need good people to help us develop deeper relationships with our clients and provide world class customer support. The great news is that many of these seasonal jobs could turn into full time employment with benefits."
Interested applicants can simply come by the Asheville facility at 1636 Hendersonville Road, Asheville, N.C. 28803. Applicants must be 18 years of age and pass a background check. Prospective applicants interested in joining the talented team in Asheville can also apply online. Previous customer service experience and strong computer knowledge is preferred.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Sitel
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Monday, April 14, 2014