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News : Sitel to Hire 185 Customer Care Agents at Ocala Call Center
Ocala, Fla., March 26, 2014 -- Sitel, a global customer care provider, announces that it is hiring 185 customer service agents to support business growth needs at its center in Ocala, Fla. The newly hired associates will provide inbound customer service support.
The Ocala site experienced tremendous growth in 2013, and this momentum continues in 2014. These new opportunities include management positions such as front line coaches. Sitel has a long-standing reputation for promoting internally and promoting team members through the ranks to upper management positions. The company has made significant investment in training modules and provides consistent on-going career enhancement opportunities for employees to develop valuable career skills.
"As we strive to mean more to our clients, this expansion is a direct result of our commitment to meet their objectives and provide outstanding customer service," said John Miller, site director of Sitel’s Ocala facility. "We continue to create deeper relationships with our clients through better processes, cutting edge technology and outstanding performance from our people."
Prospective applicants interested in joining the talented team in Ocala can also apply in Sitel’s "Careers" section. Previous customer service experience and strong computer knowledge is preferred.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Thursday, March 27, 2014