News : Sitel to Hire 200 at Augusta Customer Experience Center
Augusta, GA, USA, Aug 24, 2015 -- Sitel, a global customer care provider, announced the addition of 200 new full-time career opportunities at its Augusta, GA facility. The new hires will be providing inbound customer care support for a new client campaign in the telecommunications industry.
The Sitel Augusta facility has been in operation since 1999 and continues to provide long-term, benefits-rich career opportunities to the local residents of Richmond County. The company also provides many career development programs, such as management training courses and bonus and incentive opportunities.
Career path development is a foundational building block for Sitel, with a long reputation for promoting team members through the ranks to management level positions. Sitel also offers exceptional training and ongoing professional development opportunities. "Through our team members' dedication to providing superior customer service to our clients, we are able to advance our employees' careers with Sitel and offer continued growth within our organization," said Sitel Augusta Site Director Michael McDonnell. "We are looking forward to working with the 200 new staff members and to continue to provide exceptional customer service to both new and existing clients."
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Tuesday, August 25, 2015