News : Sitel to Hire 300 Positions in Hamilton, Alabama
Hamilton, Ala., Oct. 14, 2014 -- Sitel, a global customer care provider, announces it is actively expanding its customer care call center in Hamilton, Alabama. This will entail hiring 300 positions to support expansion by its client, a leading digital cable, HDTV, DVR, high-speed internet and local and long-distance phone provider. The newly hired associates will provide inbound customer support.
"We are very excited about the growth of our business here at the Hamilton call center," said John Thomas, Sitel's Hamilton Site Director. "We have a great group of talented employees and look forward to bringing in additional personnel for our front-line, support and management positions. This expansion is evidence of Sitel's continued commitment to both its clients and Hamilton and the surrounding counties."
In an effort to recruit the 300 new employees, Sitel is hosting an on-site job fair at its facility located at 500 Industrial Drive. Prospective applicants interested in joining the talented team in Hamilton are encouraged to attend. Candidates can also apply online . Previous customer service experience and strong computer knowledge are preferred.
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Thursday, October 16, 2014