Miami, FL, USA, Sept, 2019 -- Sitel Group, a customer experience (CX) management company, announced its entrance into the Fishers, Indiana market with the opening of a new contact center later this fall. The company's expansion into the surrounding Indianapolis area is driven by several factors including client growth from a financial services and insurance company with whom Sitel has a 15-year partnership.
Sitel made the decision to open operations in Fishers after several market analyses were conducted to understand opportunities for long-term growth coupled with current client needs. Fishers was chosen because of the city's diverse and talented workforce, thriving business climate and easy-to-access location.
"Fishers is a great city and the caliber of talent within the community is what excites us the most about opening our newest customer experience center here," said Mike Small, CEO - Americas, Sitel Group. "When I took on the role of CEO - Americas, I knew we needed to revamp our contact center strategy to ensure we were servicing our clients in the best possible way. This meant identifying key markets that not only complement our business plan but communities in which we can plant roots and create a positive economic impact."
The Fishers location will serve as the Midwest hub for CX programs. The location complements Sitel's current market and footprint strategy as the company focuses on further expanding into complex business industries including healthcare, insurance and FinTech.
"Sitel's global presence and commitment to community will be a welcome addition to Fishers business community," said Fishers Mayor Scott Fadness. "Our shared core values in entrepreneurship and innovation make today's announcement more than establishing their Midwest flagship operations, but also a new partnership in our efforts to make Fishers a smart, vibrant, and entrepreneurial city."
Sitel looks forward to establishing its presence in Fishers. The team is already recruiting in the market and is set to host several career fairs in the coming weeks, anticipating hiring and training 350 claims adjusters by the end of the year. Interested applicants can visit this site.
Posted by Veronica Silva Cusi, news correspondent
We are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
Published: Monday, September 16, 2019
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