News : Sitel UK Hiring 2000 New Recruits
London, UK, Aug 1, 2016 -- Sitel UK is creating over 2,000 roles between now and the end of the year staff support the company’s growth of over 50% in the last 18 months. This has been generated by securing new clients, growing existing clients and resulted in new sites in the UK.
The 2,000 roles are a mix of part time/ fulltime / temporary and permanent roles to support new clients and existing client brands. Due to the changing nature of customer care as customers expect to be able to engage with brands outside of business hours across telephone, social media and webchat.
Joanne Regan-Iles, Sitel HR Director, UKIN said "We know that people, including our own, want a healthy work-life balance and don’t always want to work 9-5. We employee lots of part-time employees, and in our industry we are able to provide various different working hours, which our employees tell us they like".
New opportunities will be available at Sitel sites in Coventry, Exeter, Kingston-upon-Thames, Leavesden, Newcastle and Stratford-upon-Avon. In addition to flexible working practices, Sitel promotes leaders almost exclusively from within, creating career opportunities, training opportunities and ongoing career development . Many of Sitel’s top executives, including the UK’s Karl Brough, started their careers in entry-level roles of the customer care industry, progressing to management positions in the firm.
Joanne added: "Recent graduates, entrepreneurs looking to supplement their income and second-jobbers are a vital part of the Sitel success story and we are keen to also offer them the chance to add skills and for some, the chance to build careers in customer care."
Sitel welcomes new job candidates to apply online in the Careers section of its website
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Tuesday, August 2, 2016