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News : SJS Solutions Cross the Last U.S. Frontier
Anchorage, AK, US, Jan 29, 2015 -- Anchorage Water & Wastewater Utility is a water and wastewater utility in Alaska which provides service to customers.
Delivering drinking water and sewer services in a climate whose average annual temperatures ranges between 70 and minus 20 degrees Fahrenheit has its challenges, but that does not prevent AWWU from offering excellent customer service. After investing in a new ShoreTel ECC contact center solution, the Utility wanted to provide their Customer Representatives with an easy way to monitor their performance and ensure their callers are not kept waiting.
After using supervisor reports on large format monitors, Curtis Hupton, AWWU Information Technology, System Analyst, contacted SJS to ask if they had a product that would allow its Customer Service Division more flexibility. The Utility wanted to communicate with its Customer Service Representatives via scrolling messages, and allow representatives to view information from anywhere in Customer Service Center.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Back To The Basics
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
Published: Monday, February 2, 2015