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News : SK Telecom Introduces Call Center Voice Authentication System
Seoul, South Korea Dec. 3, 2014 -- SK Telecom said on December 2 that it has introduced a voice authentication system that can allow call center operators to determine the identity of the caller from her voice features, further strengthening the customer’s personal information protect level.
Each human voice has unique features that can’t be reproduced in terms of speech speed, idiosyncrasies, and voice frequency. The voice authentication system set up by the mobile service provider takes advantage of these differences in a vast database.
Starting from the Smartphone Remote Counselling service the company introduced in 2010 in its call centers, it will continue to launch new customer-friendly services including the Video Automatic Response System within this month.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From SK Telecom
About SK Telecom:
SK Telecom Co., Ltd. is a South Korean wireless telecommunications operator, controlled by the SK Group, one of the country's largest chaebol. SK Telecom is a provider of mobile service in South Korea, with 50.5% of the market share as of 2008.
Published: Thursday, December 4, 2014