#contactcenterworld, @sktelecom, @Genesys
Seoul, South Korea, June, 2021 -- SK Telecom, a Korean mobile carrier, said it has teamed up with U.S. call center technology company Genesys to launch a contact center service powered by artificial intelligence (AI).
AI call centers have recently risen in popularity as they can reduce tasks handled by traditional call center agents by using speech recognition and natural language processing technology to respond to simple and repetitive user queries.
SK Telecom said it has partnered with Genesys, which provides call center software to companies across 100 countries, to integrate their technologies for a cloud-based AI call center service.
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The latest partnership comes as local telecom rivals have expanded in AI call center services.
KT introduced its AI call center platform to Hyundai Home Shopping Network's customer service system in February this year.
LG Uplus also launched an AI call center service earlier this month by partnering with IT affiliate LG CNS.
Posted by Veronica Silva Cusi, news correspondent
About SK Telecom:
SK Telecom Co., Ltd. is a South Korean wireless telecommunications operator, controlled by the SK Group, one of the country's largest chaebol. SK Telecom is a provider of mobile service in South Korea, with 50.5% of the market share as of 2008.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, July 1, 2021
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