News : SK Telecom Tests WebRTC for the Blind
May 9, 2014 -- WebRTC has made its way out of R&D at SK Telecom, and the operator is developing ways to apply the real-time communications technology to a wide range of services. First up: a better customer support experience for the visually impaired.
In a recent interview with Light Reading, Choi Jin-ho, manager of SK Telecom (Nasdaq: SKM)'s ICT R&D division, told us about the operator's aggressive plans for the technology, which lets users click-to-call from any supported web browser. He says it's still in the early stages, and it's not easy to develop WebRTC-based services targeting consumers, but the company is exploring possibilities in certain areas.
One such area is a service for the visually impaired that Jin-ho says has been developed and is currently being tested. Using WebRTC, images are recorded from a web camera that is part of a wearable device used by a visually impaired person. These images are sent to a customer center in real time where agents will verbally explain the situation to the visually impaired user based on what they see in the images. Jin-ho says the service will be commercially available in the latter half of the year.
This is just one example of many scenarios that WebRTC can enable. Some will be more trivial, such as NTT DoCoMo Inc. (NYSE: DCM)'s chat room or more enterprise-focused like Voxbone SA 's service offering to click-to-call any call center or to join a conference.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Why Customers Buy
More Editorial From SK Telecom
About SK Telecom:
SK Telecom Co., Ltd. is a South Korean wireless telecommunications operator, controlled by the SK Group, one of the country's largest chaebol. SK Telecom is a provider of mobile service in South Korea, with 50.5% of the market share as of 2008.
WebRTC (Web Real-Time Communication) is an API definition drafted by the World Wide Web Consortium (W3C) that supports browser-to-browser applications for voice calling, video chat, and P2P file sharing without the need of either internal or external plugins.
Published: Monday, May 12, 2014