News : Skilljar Launches Zendesk App to Empower Customer Service Teams with Training Insights
Seattle, WA, USA, June, 2018 -- Skilljar, a customer training platform, announced the launch of its app that extends Zendesk, Inc.’s cloud-based customer service platform. The integration enables mutual customers to seamlessly access Skilljar training activity next to support tickets on their Zendesk dashboard. Agents using the Zendesk interface can then provide more informed responses and target content recommendations, based on prior customer training activity in Skilljar.
"We created the Zendesk app to further collaboration across customer service and training teams and give these teams the insights that they need to improve outcomes for their customers," said Sandi Lin, CEO and Co-founder of Skilljar. "Companies are seeking ways to consolidate the data and activity across the technologies that are powering customer enablement. When a support agent sees what training activity a customer has engaged in, they can point them to resources that fit their product knowledge and experience. It’s a huge milestone for both improving internal efficiency and helping our mutual customers level up."
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"The insight to know what a customer has been trained on is invaluable. It has allowed us to provide quicker, more directed responses that help get the customer to resolution faster," said Loren Ahrens, Director of Education Services at Outreach, an organization using both Zendesk and Skilljar.
"Skilljar’s Zendesk App empowers agents with the context that they need to help customers quickly and efficiently," said Billy Robins, Director of Technology Alliances at Zendesk. "Now that Skilljar’s Zendesk App is part of the Zendesk Apps Marketplace, our mutual customers can view training insights at a glance and provide their customers with more relevant support."
Posted by Veronica Silva Cusi, news correspondent
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Skilljar delivers an innovative training platform which enables businesses to provide scalable and effective customer education. The enterprise-grade solution is used by hundreds of companies to accelerate customer onboarding and product adoption by enabling multimedia course creation, an intuitive and mobile-responsive learning environment, and automated CRM data integrations. Founded in 2013, Skilljar is based in Seattle and backed by top-tier venture capital firms Mayfield, Shasta Ventures and Trilogy Equity Partners.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Wednesday, June 6, 2018
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