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News : Skit Has Raised Funding

#contactcenterworld, @Skit_ai

Bengaluru, India, Sept 1, 2021 -- Bengaluru-based artificial intelligence (AI) startup Skit has raised external funding to help more businesses automate their call centre operations.

Skit, formerly known as Vernacular.ai, aims to double down its operations in both domestic and international markets. The company is also looking to expand its current team of 200 employees as it further scales its business.

As a part of this plan, the company has also set up its headquarters in New York in August.

"This investment comes when we are making strategic inroads into the US and Southeast Asian markets. The global contact center market size is expected to grow steadily and reach a value of $496 billion by 2027," Skit’s chief executive (CEO) and co-founder Sourabh Gupta said.

A part of the funding would also be utilised by Skit for sales and marketing efforts, building delivery capabilities, research and development (R&D) and expanding its product offerings.

The Series A round was led by WestBridge Capital, with participation from existing investors Kalaari Capital and Exfinity Ventures. Angel networks LetsVenture and AngelList also infused an undisclosed amount in this round.

#contactcenterworld, @Skit_ai

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businessinsider.in


About Skit:
Company LogoSkit is Bengaluru-based artificial intelligence (AI) startup.
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Today's Tip of the Day - What Type Of Relationship Do You Want?

Read today's tip or listen to it on podcast.

Published: Friday, September 3, 2021

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2024 Buyers Guide Training

 
1.) 
Happitu

Happitu
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the...
(read more)

2.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
 

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