#contactcenterworld, @Skit_ai
Bengaluru, India, Nov, 2021 -- Voice Artificial Intelligence (AI) company Skit has plans to tap the global $300-billion voice customer service market with its AI-based tech- Vernacular Intelligent Voice Assistant (VIVA). VIVA replicates human-like conversation and also translates speech characteristics and offers query solutions.
Bengaluru-headquartered Skit Co-founder and CEO Sourabh Gupta told TNIE that the company has now opened its US headquarters in New York.
"We have observed that there is a huge demand for voice interfaces across contact support and the global market size will reach $496 billion by 2027," he said. Skit is going global with recent expansion into the South-East Asian market.
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"We have noticed that there is a high potential in this market for the adoption of conversational AI, especially for voice," Gupta said.
There was an unprecedented increase in call volumes at bank call centres during the pandemic time, as customers tried to manage their portfolios amidst the chaos of hastily implemented work-from-home policy, financial instability and overnight change in consumers behaviour.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newindianexpress.com
About Skit:
Skit is Bengaluru-based artificial intelligence (AI) startup.
Published: Monday, November 15, 2021
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