News : Sky and DXI Win Service Desk Institute ‘Best Implementation of an ITSM Solution’
DXI, a provider in cloud contact centre solutions, and Sky, have won the Service Desk Institute (SDI) award for ‘Best Implementation of an ITSM Solution’. The award was presented to the DXI and Sky teams at the SDI gala dinner hosted at the Hilton Birmingham Metropole on 22 April.
The award was for the successful implementation of DXI’s EasyContactNow™ at Sky’s IT Service Desk. Part of Sky’s ‘Believe in Better’ philosophy, the deployment demonstrated within a very short period of time improved productivity, increased analyst efficiency and interoperability capabilities with existing systems .
Luca Pepere, DXI CEO commented; "We are thrilled to have won this prestigious award. We have worked very hard in partnership with the Sky team to ensure that we provide a flexible and adaptable solution that meets their business requirements. Since the implementation on the service desk, Sky has deployed EasyContactNow in a number of departments with diverse requirements."
Ian McKenzie, Sky IT Service Desk Manager , said; "We are delighted to see our hard work recognised with this SDI award. The decision to implement a new contact centre solution for the Service Desk was taken with some trepidation, however, it has paid dividends in terms of reducing our call response times and improving customer satisfaction."
Today's Tip of the Day - Managing Your Outsourced Service Provider
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Sky is Europe's leading entertainment company. The group serves 21 million customers across five countries: Italy, Germany, Austria, the UK and Ireland. Sky has annual revenues of over £11 billion and is Europe's leading investor in television content with a combined programming budget of over £4.6 billion. The company employs 31,000 people and is listed on the London Stock Exchange (SKY).
Published: Friday, April 24, 2015