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News : Sky Moves into New Site in Leeds as Part of Strategy to Create Hundreds of Jobs

#contactcenterworld, @skyuk

eeds, UK, July 29, 2020 -- A Sky spokesman said the company had marked the start of an exciting chapter as it opened its new site at No. 1 Leeds in Whitehall Road.

The new office will house Sky's expanding customer service teams across two floors once it is fully operational, with new roles still to be recruited over the next year.

Last year, Sky revealed it was creating 500 customer service roles at its new contact centre at No 1 Leeds.

The spokesman said: "Our people at Leeds One will support customers across a range of Sky products and services including Sky Broadband, Sky Mobile and Sky TV.

"The new site builds on Sky’s current investment in the city, which includes Sky@Leeds Dock - the home of Sky’s tech hub which opened in 2015, as well as the Sky Studios ‘Innovation Hub’, which is focused on the development of talent, scripted partnerships and new content experiences."

The spokesman stressed that, while the number of employees based at the site will be expanding there are likely to be fewer on site in the short to medium term as the company continues to focus on employee wellbeing and safety during the pandemic.

Last year, Sky revealed it was creating 1,000 jobs throughout the UK, including a new customer contact centre in Leeds, to meet growing customer demand.

As part of the move, Sky will directly employ 500 new engineers to install Sky Q, Sky’s TV platform, into thousands of customers’ homes.

Speaking last year, Stephen van Rooyen, CEO, UK and Ireland for Sky, said: "Our customers love viewing all their favourite shows in one place with Sky Q, so it’s great that 500 new Sky engineers will be hitting the roads right across the UK to meet growing customer demand.

"Together with our expanded team in Leeds, these 1,000 new employees are a real testament to Sky’s commitment to customer service and investment to create a diverse workforce right across the UK."

Mr van Rooyen said that investments by Channel 4 and Sky are making national policymakers aware of the North’s potential as a creative base.

He said: "If you look at what companies like Channel 4 have done, and what we’ve done, it’s becoming clear that a place to invest and a place to find great talent is....the North."

He told The Yorkshire Post: "The investment that we are making is based on the idea that we can find great talent and great opportunities here."

He added: "Regulators, politicians and policymakers are becoming increasingly aware of that, because the big companies they have relationships with and exposures to are announcing that they are making those sorts of investments."

#contactcenterworld, @skyuk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.yorkshireeveningpost.co.uk


About Sky:
Company LogoSky is Europe's leading entertainment company. The group serves 21 million customers across five countries: Italy, Germany, Austria, the UK and Ireland. Sky has annual revenues of over £11 billion and is Europe's leading investor in television content with a combined programming budget of over £4.6 billion. The company employs 31,000 people and is listed on the London Stock Exchange (SKY).
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Today's Tip of the Day - Allow Enough Space For Data

Read today's tip or listen to it on podcast.

Published: Thursday, July 30, 2020

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 
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