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News : Sky Moves into New Site in Leeds as Part of Strategy to Create Hundreds of Jobs

#contactcenterworld, @skyuk

eeds, UK, July 29, 2020 -- A Sky spokesman said the company had marked the start of an exciting chapter as it opened its new site at No. 1 Leeds in Whitehall Road.

The new office will house Sky's expanding customer service teams across two floors once it is fully operational, with new roles still to be recruited over the next year.

Last year, Sky revealed it was creating 500 customer service roles at its new contact centre at No 1 Leeds.

The spokesman said: "Our people at Leeds One will support customers across a range of Sky products and services including Sky Broadband, Sky Mobile and Sky TV.

"The new site builds on Sky’s current investment in the city, which includes Sky@Leeds Dock - the home of Sky’s tech hub which opened in 2015, as well as the Sky Studios ‘Innovation Hub’, which is focused on the development of talent, scripted partnerships and new content experiences."

The spokesman stressed that, while the number of employees based at the site will be expanding there are likely to be fewer on site in the short to medium term as the company continues to focus on employee wellbeing and safety during the pandemic.

Last year, Sky revealed it was creating 1,000 jobs throughout the UK, including a new customer contact centre in Leeds, to meet growing customer demand.

As part of the move, Sky will directly employ 500 new engineers to install Sky Q, Sky’s TV platform, into thousands of customers’ homes.

Speaking last year, Stephen van Rooyen, CEO, UK and Ireland for Sky, said: "Our customers love viewing all their favourite shows in one place with Sky Q, so it’s great that 500 new Sky engineers will be hitting the roads right across the UK to meet growing customer demand.

"Together with our expanded team in Leeds, these 1,000 new employees are a real testament to Sky’s commitment to customer service and investment to create a diverse workforce right across the UK."

Mr van Rooyen said that investments by Channel 4 and Sky are making national policymakers aware of the North’s potential as a creative base.

He said: "If you look at what companies like Channel 4 have done, and what we’ve done, it’s becoming clear that a place to invest and a place to find great talent is....the North."

He told The Yorkshire Post: "The investment that we are making is based on the idea that we can find great talent and great opportunities here."

He added: "Regulators, politicians and policymakers are becoming increasingly aware of that, because the big companies they have relationships with and exposures to are announcing that they are making those sorts of investments."

#contactcenterworld, @skyuk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.yorkshireeveningpost.co.uk


About Sky:
Company LogoSky is Europe's leading entertainment company. The group serves 21 million customers across five countries: Italy, Germany, Austria, the UK and Ireland. Sky has annual revenues of over £11 billion and is Europe's leading investor in television content with a combined programming budget of over £4.6 billion. The company employs 31,000 people and is listed on the London Stock Exchange (SKY).
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Today's Tip of the Day - Multi-Media Channeling

Read today's tip or listen to it on podcast.

Published: Thursday, July 30, 2020

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2022 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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