eeds, UK, July 29, 2020 -- A Sky spokesman said the company had marked the start of an exciting chapter as it opened its new site at No. 1 Leeds in Whitehall Road.
The new office will house Sky's expanding customer service teams across two floors once it is fully operational, with new roles still to be recruited over the next year.
Last year, Sky revealed it was creating 500 customer service roles at its new contact centre at No 1 Leeds.
The spokesman said: "Our people at Leeds One will support customers across a range of Sky products and services including Sky Broadband, Sky Mobile and Sky TV.
"The new site builds on Sky’s current investment in the city, which includes Sky@Leeds Dock - the home of Sky’s tech hub which opened in 2015, as well as the Sky Studios ‘Innovation Hub’, which is focused on the development of talent, scripted partnerships and new content experiences."
The spokesman stressed that, while the number of employees based at the site will be expanding there are likely to be fewer on site in the short to medium term as the company continues to focus on employee wellbeing and safety during the pandemic.
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Last year, Sky revealed it was creating 1,000 jobs throughout the UK, including a new customer contact centre in Leeds, to meet growing customer demand.
As part of the move, Sky will directly employ 500 new engineers to install Sky Q, Sky’s TV platform, into thousands of customers’ homes.
Speaking last year, Stephen van Rooyen, CEO, UK and Ireland for Sky, said: "Our customers love viewing all their favourite shows in one place with Sky Q, so it’s great that 500 new Sky engineers will be hitting the roads right across the UK to meet growing customer demand.
"Together with our expanded team in Leeds, these 1,000 new employees are a real testament to Sky’s commitment to customer service and investment to create a diverse workforce right across the UK."
Mr van Rooyen said that investments by Channel 4 and Sky are making national policymakers aware of the North’s potential as a creative base.
He said: "If you look at what companies like Channel 4 have done, and what we’ve done, it’s becoming clear that a place to invest and a place to find great talent is....the North."
He told The Yorkshire Post: "The investment that we are making is based on the idea that we can find great talent and great opportunities here."
He added: "Regulators, politicians and policymakers are becoming increasingly aware of that, because the big companies they have relationships with and exposures to are announcing that they are making those sorts of investments."
Posted by Veronica Silva Cusi, news correspondent
Sky is Europe's leading entertainment company. The group serves 21 million customers across five countries: Italy, Germany, Austria, the UK and Ireland. Sky has annual revenues of over £11 billion and is Europe's leading investor in television content with a combined programming budget of over £4.6 billion. The company employs 31,000 people and is listed on the London Stock Exchange (SKY).
Published: Thursday, July 30, 2020
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CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
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Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.
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Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
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With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.
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Discover Nuxiba's all-in-one dialer solutions. Either predictive or automatic, our software adapts to your business needs with a powerful and easy-to-use system. We offer TCPA compliance options, so you never have to worry about issues with the law and PCI Data Security so you can protect your cardholder's data information during every call.
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A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.
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The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.
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