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News : Skybridge Americas, Inc. Names Jeannine Peterson COO
Minneapolis, June 9, 2014 -- Skybridge Americas, Inc. CEO Kevin Cattoor announced that he has named Jeannine Peterson to Chief Operations Officer for the company's contact center operations in the US and Canada.
Peterson most recently worked for AMT Consumer Services located in St. Louis Park, MN as Senior Vice President, Consumer Experience & Business Development. In this position, she was responsible for call center operations across five different geographic centers, both internal and vendor partner sites, ramping to over 1,500 agents. She's created and executed strategic consumer experience vision, defined and exceeded quality assurance ratings, met performance and service level metrics and devised plans to exceed sales growth goals.
Before joining AMT, Jeannine served in various positions (VP, Director and Manager) with Thomson Reuters/West Publishing over 13 years designing and developing support strategies and service models for three 24x7x365 call centers employing 400+ service professionals.
"Jeannine will provide strategic direction and leadership in all facets of our contact center business. She has strong expertise in building executive level relationships. She is energetic and builds high performing teams that achieve results" remarked Cattoor.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, June 10, 2014