News : Skyscanner Owner Ctrip to Create Up to 200 Jobs in Edinburgh
Edinburgh, Scotland, Sept, 2017 -- Ctrip, the owner of Edinburgh-based travel search firm Skyscanner, has announced it will open a customer service call centre in the capital employing up to 200 people within the "next few years".
Ctrip - which acquired Skyscanner in a deal in November 2016 - said the new call centre will provide customer service across multiple time zones and languages. It will be separate to "operationally independent" Skyscanner , but will "learn best practice" from Skyscanner's customer service arm operating in 26 languages.
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"Ctrip 's leadership team has visited Edinburgh several times since the acquisition of Skyscanner at the end of last year," Ctrip director Coley Dale said. "It is clear to us that there is considerable talent in Scotland and the city makes an ideal base for Ctrip to open a dedicated call centre.
"While Chinese travellers continue to be the focus for Ctrip, we're step by step investing in our services across the world. We're excited to be building roots here in Edinburgh and will be recruiting at scale for our new office."
The office will be located in central Edinburgh and is set to open by February 2018, with recruitment scaling towards the end of this year. Successful candidates will undergo between one and a half and three months of training.
Paul Lewis, managing director of Scottish Development International, said: "We are delighted Ctrip has chosen Edinburgh for its first call centre outside China. The company joins many international investors which recognise the strength of our skills base, competitive business environment and effective support network.
"We look forward to working with Ctrip to help deliver this significant investment and new jobs for Scotland."
Posted by Veronica Silva Cusi, news correspondent
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Ctrip is a mainland China-focused travel agency, which runs the eponymous Ctrip.com travel website.
Published: Monday, September 18, 2017