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News : SkySwitch Adds a New Full-Featured Contact Center to Its White-Label UCaaS Reseller Platform

#contactcenterworld

New York, NY, USA, Dec. 12, 2022 -- SkySwitch, a white-label UCaaS provider, announced that it has added new Contact Center functionality to its platform. The SkySwitch Contact Center, which expands on basic call center functionality to deliver advanced capabilities, integrates directly into the SkySwitch UCaaS reseller platform with single billing and no setup fees for partners.

"The new SkySwitch Contact Center is a feature-rich solution—including the ability to see full customer history with each interaction, no matter if it's SMS, chat, email, or voice," stated Blake McKeeby, Chief Technology Officer at SkySwitch. "And it's all delivered via a clean and intuitive interface at half the cost of competitive products."

"The communications experience an organization creates for its customers can be a key differentiator," stated Geoff Bloss, CEO of BCM One, the parent company of SkySwitch. "The new Contact Center gives our SkySwitch partners the tools to enable that experience for their customers under their own brand, giving them a differentiating edge in the UCaaS provider market."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About SkySwitch:
Company LogoSkySwitch is a US-based communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

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Published: Tuesday, December 13, 2022

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2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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