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News : SkySwitch Announces Upgrade to Support Kari's Law E911 Requirements


Tampa, FL, USA, Feb 19, 2020 -- SkySwitch, a channel-exclusive Unified Communications as a Service (UCaaS) provider, has announced an upgrade in support of Kari’s Law E911 requirements. The law, which went into effect on February 16, 2020, applies to all newly installed multi-line phone systems. For existing phone systems, the law becomes active on January 6, 2021.

The adoption of Kari’s Law requires that anyone using a multi-line telephone system (MLTS) must be able to directly reach a Public Service Access Point (PSAP) by dialing 9-1-1, without the need to dial additional numbers or request an outside line from an operator or receptionist. The new law also requires that on-site security or management can be notified whenever 9-1-1 is dialed. Multi-line telephone systems are often deployed in business offices and multi-tenant buildings, as well as in hotels, universities, schools, hospitals and office campuses.

"This law can’t fix the terrible events of the past, but with everyone’s help, it will certainly save countless lives in the future," said the City of Baltimore’s Director of 911 Services, Captain Scott L. Brillman. "The 911 system over the past five decades has seen continuous improvements and has celebrated very important milestones. First, there was deployment of the three-digit number to get help. Next came routing to local PSAPs, quickly followed by location identification, number identification, cell phone location accuracy and now, Kari’s Law. That’s why we now need everyone’s help. It’s all hands on deck to ensure every citizen and visitor in this country can dial 911, directly, with no extra numbers."

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With Kari’s Law now in effect, should a tragedy occur, non-compliant businesses could face catastrophic civil liabilities and be subject to additional penalties each day they remain non-compliant. To ensure public safety and to avoid such scenarios, SkySwitch has updated the reseller dashboard to allow resellers to comply.

The update now makes it possible to send notifications anytime 9-1-1 is dialed. With the additional functionality, SkySwitch has made it possible to send an email to a specified email address and/or call a designated telephone number that will reach an on-site security desk, with the added capability of allowing the answering party to listen in on the 911 call.

The new settings are available now as part of the E911 configuration page for all US DIDs. Kari’s Law does not cover Canadian DIDs, but SkySwitch will support resellers’ customers in Canada with the email notification feature for Candian DIDs.

"Kari’s Law is very important legislation that will save lives," said Harlan Hamlin, VP of Business Development at SkySwitch. "As a white label provider, we empower our reseller community with the best solutions to meet their customers’ needs, while also making sure that they, and their customers, comply with national and local laws. Beyond what is legally required, it is simply the right thing to do. With this upgrade, SkySwitch resellers can, at no additional cost, meet regulatory requirements and save lives with minimal effort."


Posted by Veronica Silva Cusi, news correspondent
Source: SkySwitch

About SkySwitch:
Company LogoSkySwitch is a US-based communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered.
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2020 Buyers Guide Telecoms

Cloud IT Services GmbH

Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:


Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.


VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511


Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

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