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News : SkySwitch Introduces Teams Connector

#contactcenterworld

Tampa, FL, USA, March 8, 2021 -- SkySwitch, a Unified Communications as a Service provider for resellers focused on small business, has introduced Teams Connector, a way to combine Microsoft Teams’ functionality with SkySwitch’s cloud communications platform. The Teams Connector simplifies calling, messaging, and collaboration, putting it all together in an application interface that is a registered endpoint connected to the Skyswitch Cloud PBX.

With Teams Connector, SkySwitch has enabled resellers to offer their customers both extension-to-extension dialing and PSTN calling and end-user portal management within the Microsoft Teams desktop, web, and mobile client applications. The integration also offers resellers’ customers the full collaboration capabilities of Microsoft Teams that is available to them as Microsoft licensed customers.

"Microsoft Teams is now one of the most used real-time communications applications for meetings and messaging. By providing resellers with the ability to combine the services, they can now offer a complete solution and generate additional revenue," said Frank Babusik, SkySwitch’s Chief Operating Officer. "This happens when you have a single softphone that can work with Teams and the SkySwitch platform as it’s easier for the customer to be more in control of their communications from inside a single application. The Teams Connector is a natural extension to our platform and bridges the two services together in an elegant manner."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: SkySwitch


About SkySwitch:
Company LogoSkySwitch is a US-based communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered.
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Published: Wednesday, March 10, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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