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News : SkySwitch Opens New Corporate Headquarters While Expanding Their Leadership Team

#contactcenterworld

Tampa, FL, USA, Dec 3, 2019 -- SkySwitch, a channel-exclusive white label Unified Communications as a Service (UCaaS) provider, has opened a new corporate headquarters in Tampa, FL. The new office provides SkySwitch with the necessary space and accommodations that support the company’s growth, expansion of new service offerings and the ability to expand its workforce in the Tampa Bay area. Designed as an open-concept office, the space includes six meeting and huddle rooms, each fully-equipped with the latest in real-time collaboration.

In Q3 and Q4, SkySwitch hired 16 new employees and expects to continue expanding the team in Q1 of 2020. With a global workforce of 79, SkySwitch has been focused on local expansion of its Tampa headquarters, growing from just two local Tampa employees in 2018 to a total of 16 in the area, and 32 across the USA.

Recent additions to the SkySwitch team include Vice President of Business Development Harlan Hamlin, who is based in Atlanta, Chief Marketing Officer Andy Abramson, Ben Macalindong, Director of 3CX Channel, Erica Vasquez, Marketing Communications Specialist and Farid Ait Ahcene, VoIP Product Engineer.

In addition to the new team members, SkySwitch has started a local college intern program to enable aspiring marketing communications and computer science and engineering majors with real-world experience.

"SkySwitch is seeing dramatic growth, month after month, with resellers and a range of new suppliers," said SkySwitch President and Co-founder, Eric Hernaez. "With all of that happening, we outgrew our downtown location. We now have the space to grow and add more depth to our staff to increase our market leader approach of being channel exclusive and channel supportive."

The new SkySwitch headquarters is located at 101 South Hoover Blvd., Tampa, FL 33609, in the Westshore area of Tampa Bay.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: SkySwitch


About SkySwitch:
Company LogoSkySwitch is a US-based communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered.
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Today's Tip of the Day - Customer Satisfaction

Read today's tip or listen to it on podcast.

Published: Wednesday, December 4, 2019

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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