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News : SkySwitch, TeamMate Technology Begin Microsoft Teams Integration

#contactcenterworld, @Microsoft

Tampa, FL, USA, March 24, 2020 -- SkySwitch resellers will soon be able to make Microsoft Teams interoperable with the SkySwitch cloud voice platform, expanding the functionality and capabilities of both cloud-based services. The integration, made possible via a collaboration with TeamMate Technology, provides customers access to essential Microsoft services, including advanced workflow functionality from Office 365, and seamlessly uses the Microsoft Teams’ softphone with the full range of SkySwitch cloud voice services.

With the TeamMate Technology’s TeamMate Connector, SkySwitch Resellers are able to extend SkySwitch’s cloud voice platform to their customers within Microsoft Teams. The beta is available now. Resellers interested in joining the beta should apply using this form.


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"The Teams’ calling features work just like any other telephone on the SkySwitch platform, maintaining rules, queues, voicemail and settings of each user. The combination of Microsoft Teams, SkySwitch and TeamMate Technologies enables users to place and receive calls over wired or wireless broadband connections via the Teams soft client running on a mobile device, tablet or desktop machine," said SkySwitch founder and President, Eric Hernaez.

"Over the past 18 months, Microsoft has opened Teams to integrate with the existing phone systems’ business use today," said TeamMate Technology founder, Micah Singer. "They did this first with the introduction of Direct Routing, allowing businesses to connect via SIP to the PSTN easily. The integration means that businesses don’t have to decide between the phone system they like and the Team Collaboration/UC tools they want. Now they can have them both."

"Whether you are leveraging Direct Routing to sell a SIP Trunk service, or going all the way to combine existing phone system intelligence into Teams, SkySwitch has the solution," added Hernaez. "With the TeamMate Connector, we’re adding value to our cloud platform, providing additional functionality via Microsoft Teams to the company’s Unified Communications service."

#contactcenterworld, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: SkySwitch


About SkySwitch:
Company LogoSkySwitch is a US-based communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Background Noise

Read today's tip or listen to it on podcast.

Published: Thursday, March 26, 2020

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2023 Buyers Guide Visual Communications

 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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