News : SlimWare Utilities Deploys Transera Call Center App
Transera, the Contact Center Performance Company, announced that SlimWare Utilities, a provider in PC optimization solutions, has deployed Transera’s Call Center App for Salesforce and Transera’s Customer Engagement Analyzer in the company’s contact center.
"During our search for a new call center system, we recognized the need for a solution that offered contact management and analytics capabilities to help us better engage with our customers, while ensuring that we had the necessary support and expertise to ensure a smooth rollout," said Elizabeth Sima-Eichler, VP of products for IAC applications. "With the combination of valuable contact management, analytics-driven insights and the high level of service offered by Transera, the solution was a perfect fit for our needs."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"The contact center is often a critical component of a customer’s engagement with a company, and creating a positive experience requires that agents handling these interactions have the tools and support they need to be most effective," said Arnab Mishra, president and chief operating officer at Transera. "By bringing together the wealth of customer information held in Salesforce with Transera’s integrated call center administration, routing and analytics capabilities, we’re making it much easier for companies to create a truly customer-centric experience."
Today's Tip of the Day - User Queue Choice
More Editorial From BroadSoft
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), enables service providers to provide enterprises and consumers with a range of cloud-based, or hosted, IP multimedia communications, such as hosted IP private branch exchanges, video calling, unified communications, collaboration and converged mobile and fixed-line services.
Published: Wednesday, January 20, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Seamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using ou...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...