News : SlimWare Utilities Deploys Transera Call Center App
Transera, the Contact Center Performance Company, announced that SlimWare Utilities, a provider in PC optimization solutions, has deployed Transera’s Call Center App for Salesforce and Transera’s Customer Engagement Analyzer in the company’s contact center.
"During our search for a new call center system, we recognized the need for a solution that offered contact management and analytics capabilities to help us better engage with our customers, while ensuring that we had the necessary support and expertise to ensure a smooth rollout," said Elizabeth Sima-Eichler, VP of products for IAC applications. "With the combination of valuable contact management, analytics-driven insights and the high level of service offered by Transera, the solution was a perfect fit for our needs."
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"The contact center is often a critical component of a customer’s engagement with a company, and creating a positive experience requires that agents handling these interactions have the tools and support they need to be most effective," said Arnab Mishra, president and chief operating officer at Transera. "By bringing together the wealth of customer information held in Salesforce with Transera’s integrated call center administration, routing and analytics capabilities, we’re making it much easier for companies to create a truly customer-centric experience."
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BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), enables service providers to provide enterprises and consumers with a range of cloud-based, or hosted, IP multimedia communications, such as hosted IP private branch exchanges, video calling, unified communications, collaboration and converged mobile and fixed-line services.
Published: Wednesday, January 20, 2016
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