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News : Smart Communications Joins Pega Independent Software Vendor Program

#contactcenterworld, @smartcares, @pega

London, UK, and New York, NY, USA, June, 2019 -- Smart CommunicationsTM, a cloud-based platform for enterprise customer communications, announced it has joined the Pega Independent Software Vendor (ISV) Program to help clients elevate their customer communications. This partnership enables the integration of Pega PlatformTM and Smart Communications platform via pre-built adaptors for a fully automated, auditable, and secure process which clients can use to generate documents within business processes.

The integration between Smart Communications and Pegasystems will allow customers to combine Smart Communications customer communications’ capabilities with Pega’s case management, workflow, and tracking capabilities. This includes leveraging compliant template tools to create documents including quotes, contracts, proposals, statements, invoices and service communications for more efficient processes that maintain the highest levels of accuracy and compliance for highly regulated industries. These pre-built adaptors are available within both the Smart Communications Conversation Cloud and the Pega Marketplace.

"We are thrilled to partner with Pega to ensure today’s leading enterprises drive personalized customer conversations that deliver accuracy, relevance, and impact," said Dave Towers, Chief Revenue Officer for Smart Communications. "We believe that customer communications is a critical component in the overall customer lifecycle and by partnering with companies like Pega, we can enable enterprises to deliver the exceptional experiences desired throughout every stage."

"Secure and efficient collaboration is an important part of any organization’s DPA strategy, particularly in the highly regulated industries Pega supports," said Rupen Shah, vice president, global ISV alliances & strategy, Pegasystems. "We welcome Smart Communications to the Pega ISV Program and look forward to working together to continue bringing our clients the ability to engage with customers in a consistent, secure, and scalable manner for optimal customer engagement and brand consistency."

#contactcenterworld, @smartcares, @pega

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Smart Communications:
Company LogoResponsible in providing Operational and Technical support to all Sales Channel. Aligns with different departments on a specific system project requirement. Handles resetting of resellers password via CSP front end tool and is in charge of validation and creation of CSP-RS access for Sales personnel Handles set-up of CTI request for Smart I- help and is in charge of validating escalations logged by sales personnel via the front end tool Also handles the approval matrix set up of Inventory STO, STR, IBT, INTRA, ADJS access for sales personnel.
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About Pegasystems:
Company LogoPegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
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Today's Tip of the Day - Complaints

Read today's tip or listen to it on podcast.

Published: Tuesday, June 4, 2019

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2021 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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