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News : Smart Communications Joins Pega Independent Software Vendor Program

#contactcenterworld, @smartcares, @pega

London, UK, and New York, NY, USA, June, 2019 -- Smart CommunicationsTM, a cloud-based platform for enterprise customer communications, announced it has joined the Pega Independent Software Vendor (ISV) Program to help clients elevate their customer communications. This partnership enables the integration of Pega PlatformTM and Smart Communications platform via pre-built adaptors for a fully automated, auditable, and secure process which clients can use to generate documents within business processes.

The integration between Smart Communications and Pegasystems will allow customers to combine Smart Communications customer communications’ capabilities with Pega’s case management, workflow, and tracking capabilities. This includes leveraging compliant template tools to create documents including quotes, contracts, proposals, statements, invoices and service communications for more efficient processes that maintain the highest levels of accuracy and compliance for highly regulated industries. These pre-built adaptors are available within both the Smart Communications Conversation Cloud and the Pega Marketplace.

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"We are thrilled to partner with Pega to ensure today’s leading enterprises drive personalized customer conversations that deliver accuracy, relevance, and impact," said Dave Towers, Chief Revenue Officer for Smart Communications. "We believe that customer communications is a critical component in the overall customer lifecycle and by partnering with companies like Pega, we can enable enterprises to deliver the exceptional experiences desired throughout every stage."

"Secure and efficient collaboration is an important part of any organization’s DPA strategy, particularly in the highly regulated industries Pega supports," said Rupen Shah, vice president, global ISV alliances & strategy, Pegasystems. "We welcome Smart Communications to the Pega ISV Program and look forward to working together to continue bringing our clients the ability to engage with customers in a consistent, secure, and scalable manner for optimal customer engagement and brand consistency."

#contactcenterworld, @smartcares, @pega

Posted by Veronica Silva Cusi, news correspondent

About Smart Communications:
Company LogoResponsible in providing Operational and Technical support to all Sales Channel. Aligns with different departments on a specific system project requirement. Handles resetting of resellers password via CSP front end tool and is in charge of validation and creation of CSP-RS access for Sales personnel Handles set-up of CTI request for Smart I- help and is in charge of validating escalations logged by sales personnel via the front end tool Also handles the approval matrix set up of Inventory STO, STR, IBT, INTRA, ADJS access for sales personnel.
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About Pegasystems:
Company LogoPegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
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Today's Tip of the Day - Where Is The Business Going?

Read today's tip or listen to it on podcast.

Published: Tuesday, June 4, 2019

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2021 Buyers Guide Automated Call Distributors

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.


Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
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