News : Smart Link Invests in KSA Skills Development with Avaya Contact Center Expansion
Santa Clara, CA, USA, May 8, 2017 -- Smart Link Contact Centers, a business process and contact center outsourcing provider in Saudi Arabia, announced with Avaya, the completion of an expansion project for its contact center in the Kingdom, with the addition of 600 agent seats creating employment opportunities for Saudi citizens.
The company is deploying contact center solutions from Avaya to meet growing demand from public-sector organizations to engage more effectively with citizens, as the Kingdom launches a range of initiatives in alignment with Vision 2030.
Smart Link is committed to the recruitment and training of Saudi females, with over 70 per cent of its workforce today being women. As a subsidiary of Al-Khaleej Training & Education, a network of training centers in Saudi Arabia, Smart Link employees are some of the best qualified customer service representatives in the Kingdom, and the new roles will enhance skills development for citizens.
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Safwan Al Khatib, Senior Vice President of Al Khaleej Group and Managing Director of Smart Link said: "At Smart Link, we aim to support the vision of the government by providing the latest communication solutions to connect government and private organizations to their customers. This offering is elevated by building strategic alliances with leading companies in this industry. Leveraging our strategic partnership with Avaya, we have further expanded to meet the growing communication needs of our government customers, raising the citizen experience in Saudi Arabia to new heights. The addition of 600 new agent seats will significantly contribute to raising customer services to the highest international quality standards."
Nidal Abou Ltaif, President, Avaya International, said: "Our strong partnership with Smart Link has made us the best choice to provide for the latest contact center expansion with the latest communication innovations from Avaya. Smart Link is committed to providing unmatched services to many prominent organizations in the Kingdom and has earned the prestigious status of the best business process and contact center outsourcing provider in the region by providing the best available solutions in the market."
He added: "Smart Link also has a unique competitive advantage with Al Khaleej Training and Education, which provides the support required to contribute significantly to the Vision 2030. With the hiring of women in the workforce, the company is committed to training and developing its human talent. At Avaya, we also have an ongoing process to support the female workforce in Saudi Arabia and take pride in being one of the initiators in hiring Saudi women."
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Smart Link:
Smart Link is Total Contact Center Solution provider in the Kingdom of Saudi Arabia with a diverse range of services to offer to its clients. We have all the needed expertise and experience to provide a wide variety of Contact Center services from complete outsourcing to man power supply and consultation services. At Smart Link, they focus on the relationship building aspect of working with their clients, while utilizing the latest CRM technologies available. Their state of the art facilities are scalable for projects of any size. mart Link is a wholly owned subsidiary of Al-Khaleej Training & Education. Smart Link is equipped one of the biggest outsourcing call center in the region with state-of-the-art technology and capacity to accommodate high volume of agents.
Published: Wednesday, May 10, 2017
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