News : Smart medical and TMJ's Collaborative Research Project a Success
Tokyo, Japan, July, 2016 -- Smartmedical Corp. and TMJ announce the results of their collaborative research project that began in February 2015. The results of the project confirm that Smartmedical's Smart Call Center System, equipped with its proprietary vocal emotion recognition technology Empath, has successfully improved the conversion rate for outbound telemarketing.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"We started our collaborative research in order to verify whether our vocal emotion recognition technology is efficient for call center quality management. After 18 months of research, we found that our Smart Call Center System has improved the conversion rate for outbound telemarketing. We consider this a huge success," says Takaaki Shimoji, a Smartmedical Corp. board director. "Utilizing the data and results we've acquired, we will develop new call center services with emotion recognition technology"
Smartmedical and TMJ have already agreed to continue their collaborative research.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Think About Demotivating Your Staff
TMJ inc. (formerly known as Telemarketing Japan) is a Business Process Outsourcing organization.
Published: Wednesday, July 27, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...