News : Smart medical and TMJ's Collaborative Research Project a Success
Tokyo, Japan, July, 2016 -- Smartmedical Corp. and TMJ announce the results of their collaborative research project that began in February 2015. The results of the project confirm that Smartmedical's Smart Call Center System, equipped with its proprietary vocal emotion recognition technology Empath, has successfully improved the conversion rate for outbound telemarketing.
"We started our collaborative research in order to verify whether our vocal emotion recognition technology is efficient for call center quality management. After 18 months of research, we found that our Smart Call Center System has improved the conversion rate for outbound telemarketing. We consider this a huge success," says Takaaki Shimoji, a Smartmedical Corp. board director. "Utilizing the data and results we've acquired, we will develop new call center services with emotion recognition technology"
Smartmedical and TMJ have already agreed to continue their collaborative research.
Posted by Veronica Silva Cusi, news correspondent
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TMJ inc. (formerly known as Telemarketing Japan) is a Business Process Outsourcing organization.
Published: Wednesday, July 27, 2016