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News : SmartAction Joins inContact inCloud Ecosystem Partner Program
Los Angeles, CA, USA, Oct 10, 2016 -- SmartAction announced its inCloud Ecosystem (iCE) partnership with contact center software provider inContact. SmartAction is a provider in artificial intelligence powered voice self-service and will help extend inContact’s voice capabilities. The iCE partnership allows both companies to combine services, technology, and insight to bring businesses an innovative and transformational customer experience.
As an iCE Developer, SmartAction’s Intelligent Voice Automation (IVA(R)) seamlessly integrates and coexists with inContact’s inCloud Ecosystem, and is capable of handling complex and sophisticated calls in a conversational manner. Together, SmartAction and inContact allow companies to provide complete and effortless customer experiences.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From SmartAction LLC
About SmartAction LLC:
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Thursday, October 13, 2016