News : SmartAction Named a "Cool Vendors" in the CRM Customer Service and Support by Gartner
El Segundo, CA, USA, June, 2017 -- SmartAction, a provider of customer self-service solutions, announced it has been included in the list of "Cool Vendors" in the CRM Customer Service and Support report by Gartner, Inc.
"It is a great honor to be named a Gartner 'Cool Vendor,'" said Tom Lewis, CEO of SmartAction. "Customer self-service powered by artificial intelligence is transforming the call center as every day companies are discovering they can automate voice and digital conversations they never thought possible. We believe this designation from Gartner validates our mission to help brands provide great experiences to their customers while simultaneously improving their bottom lines."
#contactcenterworld, @SmartAction, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
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About SmartAction LLC:
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Monday, June 5, 2017
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