Los Angeles, CA, USA, April 1, 2020 -- SmartAction(R), a provider of AI-powered Virtual Agents for contact centers, announced the release of its Rapid Response Virtual Agent to combat extended hold times related to COVID-19 inquiries that impact healthcare providers, travel and hospitality, retailers, government, service providers, and more.
"Any crisis triggers extended hold times due to callers with commonly asked questions or callers who should be screened with qualifying questions to designate an escalation path, if any. There have been instances of nurses who answer nearly 100 calls an hour instead of providing much needed patient care. All of these calls can be screened with AI to both answer questions and ask questions to determine who should be escalated to human assistance," said Gary Davis, President, SmartAction.
During this pandemic, SmartAction is making its Rapid Response Virtual Agent available to at-risk organizations with zero setup fees, which includes all required customization and integration.
How a Rapid Response Virtual Agent Works
Step 1 - Virtual Agent intercepts callers with crisis specific greeting
Step 2 - Virtual Agent offers to send a text link to an answer center (or screening tool) that can help them immediately instead of waiting on hold
Step 3 - Caller accepts SMS, clicks link, and interacts with an intuitive chatbot that screens callers or resolves any crisis-related question they might have.
Posted by Veronica Silva Cusi, news correspondent
About SmartAction LLC:
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.
Published: Friday, April 3, 2020
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
|2.)||Orion Learning Services Inc.|
Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?
Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.
If you're looking to find the candidate/individual with the highest potential, call Orion today!
|3.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333