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News : SmartAction Responds to Pandemic with a No-Fee Rapid Response AI Solution

#contactcenterworld, @SmartAction

Los Angeles, CA, USA, April 1, 2020 -- SmartAction(R), a provider of AI-powered Virtual Agents for contact centers, announced the release of its Rapid Response Virtual Agent to combat extended hold times related to COVID-19 inquiries that impact healthcare providers, travel and hospitality, retailers, government, service providers, and more.

"Any crisis triggers extended hold times due to callers with commonly asked questions or callers who should be screened with qualifying questions to designate an escalation path, if any. There have been instances of nurses who answer nearly 100 calls an hour instead of providing much needed patient care. All of these calls can be screened with AI to both answer questions and ask questions to determine who should be escalated to human assistance," said Gary Davis, President, SmartAction.

During this pandemic, SmartAction is making its Rapid Response Virtual Agent available to at-risk organizations with zero setup fees, which includes all required customization and integration.

How a Rapid Response Virtual Agent Works

Step 1 - Virtual Agent intercepts callers with crisis specific greeting
Step 2 - Virtual Agent offers to send a text link to an answer center (or screening tool) that can help them immediately instead of waiting on hold
Step 3 - Caller accepts SMS, clicks link, and interacts with an intuitive chatbot that screens callers or resolves any crisis-related question they might have.

#contactcenterworld, @SmartAction

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About SmartAction LLC:
Company LogoSmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.
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Today's Tip of the Day - Choosing a Telecom Supplier

Read today's tip or listen to it on podcast.

Published: Friday, April 3, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

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