El Segundo, CA, USA, Nov. 12, 2018 -- SmartAction, an AI-powered virtual agent solution for contact centers, announced that its solutions are compliant with key contact center solutions from Avaya, a global provider of business communications software, systems, and services.
SmartAction's AI-powered virtual agents automate conversations that live agents handle today. The cloud-based service is now compliance-tested by Avaya for compatibility with the Avaya Aura(R) platform for contact centers 7.1 and Avaya Session Border Controller for Enterprise 7.2.
SmartAction is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
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As a Technology Partner, SmartAction is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible.
"The combination of Avaya equipment and SmartAction cloud-based AI automation helps our shared clients offer exceptional customer support via the contact center. We are thrilled to successfully complete compliance testing and continue working alongside the Avaya team."
-- Mike Vanca, Chief Product Officer, SmartAction
"Technology partners like SmartAction offer yet another proof point for Avaya's vision of the AI-enabled customer experience. The delivery of AI-powered virtual agent services allows enterprises to offer their own customers more effective and distinctive self-service options, while increasing the efficiencies in their own contact centers through automation and machine learning."
-- Eric Rossman, vice president, Partnerships and Alliances, Avaya
Posted by Veronica Silva Cusi, news correspondent
About SmartAction LLC:
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, November 15, 2018
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