El Segundo, CA, February, 2018 -- SmartAction, a provider of an omnichannel customer self-service platform powered by AI, announced that it secured strategic growth investments from Boston-based Staley Capital and San-Diego-based TVC Capital. SmartAction’s management team also participated in the funding. The company’s cloud-based platform automates customer service communications in every channel, including phone, SMS, web chat, Facebook Messenger, and Skype, enabling customer service representatives to focus on high value engagements that require the human touch.
"We are beyond excited to partner with Staley and TVC," said Tom Lewis, CEO of SmartAction. "Our innovative technology and proven implementation methodology form an excellent foundation. This investment provides us with a springboard for accelerated growth, which we are confident will lead SmartAction to establish itself as a true leader and an iconic brand for AI in customer service." Over the last year, SmartAction has experienced considerable growth, with January 2018 usage of the platform increasing by 115% over January 2017.
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The company plans to use this investment to expand sales and marketing efforts, continue product innovation, and grow internationally.
"SmartAction provides a highly differentiated solution that drives significant cost savings for their enterprise client base, while improving the customer experience. The SmartAction team has unrivaled industry expertise and a deep understanding of the needs of their clients. They are revolutionizing the customer service industry," said Renny Smith, Managing Partner of Staley Capital.
"We are delighted to partner with SmartAction and Staley Capital to further fuel the strong growth that the company is experiencing. SmartAction has a unique opportunity to capitalize on its competitive advantages and continue to expand significantly," said Jeb Spencer, Managing Partner of TVC Capital.
About SmartAction LLC:
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.
Published: Friday, February 9, 2018
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