News : SmartAction’s Solution Passes PCI Certification
El Segundo, CA (December 26, 2013) -- Smart Action Company announced it has once again been awarded PCI DSS certification from the independent Qualified Security Assessor (QSA) firm, Tevora Business Solutions. The certification comes after a lengthy audit of every aspect of the technology and operations of SmartAction. The certification process verified that the company meets all Payment Card Industry security requirements (PCI DSS 2.0) as a service provider. SmartAction first earned PCI certification in 2011.
The company’s Artificial Intelligence based Voice Self-Service platform has revolutionized the interactive voice response (IVR) industry and PCI certification means that the company can perform secure financial and personal information transactions for its customers in a secure and trusted manner. Many of the Company’s customers take advantage of SmartAction’s PCI capabilities as their own call center operations are not PCI certified, which has contributed to more than 100% growth in customers and overall call volume in the past year. The artificial intelligence based system handles many types of voice self-service including: order processing, customer service, scheduling, and billing-related calls in natural speech at a fraction of the cost of live agents – all within the industry-recognized security guidelines established by PCI.
"Data security is of paramount importance to us and the clients we serve," said Tom Lewis, CEO. "We are determined to provide the most secure, comprehensive, and reliable solution, and PCI certification allows us to handle even the most sensitive customer calls securely."
The process to become PCI compliant requires thousands of man hours of work to make sure that each of the security requirements is adequately addressed. All aspects of the company are affected, including data center security, employee training and hiring, as well as software development, to ensure compliance.
Tevora Business Solutions, a QSA that is one of the nation’s premier security consulting firms specializing in information assurance, governance and compliance services and solutions, conducted the evaluation.
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About SmartAction LLC:
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.
Published: Friday, December 27, 2013